Manager, OTC GPO

PANDORA Global Business Services Organization (GBS) is part of the structures of the world's largest jewelry manufacturing and sales company, whose products help millions of people around the world express their feelings every day.Our GBS team performs a wide range of processes beyond standard operations. We strive to streamline all of our processes and continually enhance the support and services we provide to customers and business partners. PANDORA's business has something unique about it, as does our growth and people-oriented organizational culture.

Regardless of position or workplace, we work together in line with the values of "We Care, We Dream, We Dare, We Deliver" and strive for continuous learning and knowledge sharing.If you're an experienced Invoice-to-Cash professional looking for a meaningful challenge, #CraftTheIncredible with us as Manager, Global Process Owner Invoice to Cash (I2C).

Your Role:

The Manager, Global Process Owner Invoice to Cash (I2C), reporting to the Director, Global Process Owner Order to Cash, plays an important role in shaping, maintaining, and continuously improving Pandora's global Invoice-to-Cash processes. As part of the Global Process Owner (GPO) organization within Global Business Services (GBS), this role supports global standardization, governance, and value realization across customer billing, accounts receivable, credit management, collections, cash application, and related processes.This position contributes to strategic business and transformation initiatives, including process simplification, automation, standardization, and optimization of working capital performance. The role works closely with business stakeholders, finance, GBS and technology teams to ensure that processes and system solutions are efficient, scalable, and aligned with Pandora's global operating model.One of Pandora's key strategic initiatives is the SAP S/4HANA transformation program, in which the Manager will play an important role. Activities include supporting ERP template governance, rollout readiness, business process assessments, testing activities, and continuous improvement initiatives. The Manager partners with relevant stakeholders and other GPO towers to help deliver standardized and future-ready end-to-end processes.

Your Responsibilities:

Global Process Ownership & Continuous Improvement

• Support the development and continuous improvement of global Invoice-to-Cash processes, including customer billing, accounts receivable, credit management, collections, dispute management, and cash application.
• Identify opportunities for process standardization, automation, and simplification by leveraging SAP capabilities, best in class technology solutions, and best practices.
• Define process KPIs, policies, and documentation standards (process maps, RACIs, SOPs, controls).
• Act as a Subject Matter Expert in projects and initiatives impacting the Invoice-to-Cash process landscape, driving process recommendations and decisions within agreed governance.
• Analyze process performance and support initiatives focused on improving customer experience, working capital, and operational efficiency.

ERP Transformation & Rollout

• Support the deployment of the Global Template as part of the Compass SAP S/4HANA transformation program.
• Participate in process design discussions and help ensure alignment with established template principles and business requirements.
• Collaborate with Solution Architects, Product Teams, System Integrators, and technology teams throughout design, testing, and deployment activities.
• Support fit-to-standard workshops, user acceptance testing, country readiness activities, cutover preparation, and post-go-live stabilization.
• Work closely with Order-to-Invoice (O2I) and other GPO teams to support end-to-end process integration, clear ownership, and consistent business outcomes.

Stakeholder Engagement & Collaboration

• Partner with Commercial, Finance, GBS Operations, and Market stakeholders to drive process adoption and continuous improvement.
• Support and contribute to the global Invoice-to-Cash process community and knowledge-sharing initiatives.
• Facilitate workshops and discussions to gather business requirements, resolve process issues, align stakeholders, and support cross-functional decision-making.
• Promote standardized ways of working and support change management activities associated with process and system transformations.
• Build strong relationships across functions to support successful delivery of business and transformation objectives.

Leadership & Team Management

• Lead, develop, and motivate a team of internal team members and external consultants of up to 10 FTEs.
• Set clear goals, priorities, and expectations, ensuring regular follow-up on progress, quality of delivery, and agreed outcomes.
• Drive team development through coaching, feedback, performance assessment, capability building, and ongoing monitoring of individual and team performance.

We're the Perfect Match If You Have:

• 5-8 years of professional experience in similar role within Order-to-Cash, Invoice-to-Cash, Accounts Receivable, Credit Management, Collections, Billing, or Finance Operations.
• Solid understanding of end-to-end customer invoicing, accounts receivable, credit management, collections, dispute management, and cash application processes.
• Experience in leading process improvement initiatives and projects, ERP implementations, or business transformation programs.
• Strong ERP knowledge, preferably SAP S/4HANA or other large-scale enterprise platforms.
• Strong analytical and problem-solving skills with a process-oriented mindset.
• Excellent communication and stakeholder management skills.
• Ability to work effectively in a global, matrix organization with multiple stakeholders.
• Data-driven and action-oriented approach with a passion for continuous improvement.
• Experience working in SSC, GBS, BPO, or multinational environments will be considered an advantage.

Our Offer:

• Cooperation based on an employment contract with a basic salary and a real achievable annual bonus,
• Hybrid work model (2 days a week work from office located in Warsaw on Domaniewska 28 street),
• Free parking for employees regardless of position (reservation required),
• Flexible working hours (7am/10am - 3pm/6pm),
• Support for professional competence development (including co-financing of the cost of exams, courses and ACCA membership),
• PREMIUM package of Medicover medical care including dental package,
• Generali life insurance,
• Medicoversport card and cafeteria program on the My Benefit platform,
• Additional days off e.g. for birthdays, health check,
• Very attractive discounts on PANDORA products,
• Subsidy for "home office" equipment,
• Employee Pension Plans (PPE),
• Additional benefits under the company's social fund (e.g., holiday or kindergarten subsidies),
• Employee Recommendation Program.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.