Specialist, Logistics & Planning

Do you want to be a part of the world’s leading jewelry company while putting your experience in Logistics into use? If yes, then we might have an exciting opportunity for you! You will be part of Pandora Latin America Team in an international organization of can-do spirited, passionate, and performance-driven people.

Pandora is looking for a dynamic and business-savvy Specialist, Logistics & Planning in Panama City, Panama.

Main purpose of the role:

The Specialist, Logistics & Planning own end-to-end visibility of LATAM logistics performance, enabling data-driven decision making, proactive issue resolution, and continuous improvement across supply chain flows (B2C, retail, and direct shipments).

1. Operational Visibility & Reporting

• Own and maintain logistics performance dashboards and tracking tools (e.g. shipment trackers, KPI reporting)
• Ensure data accuracy and consistency across systems and reports
• Provide structured insights on performance trends, risks, and deviations
• Improve reporting frameworks to enhance visibility across LATAM operations

2. Execution Monitoring & Issue Resolution

• Monitor end-to-end order flow across LATAM (imports, retail distribution, B2C flows)
• Support escalation management (lost shipments, delays, customs issues)
• Conduct root cause analysis and support corrective actions
• Ensure timely follow-up and closure of operational issues

3. Projects & Continuous Improvement

• Support execution of regional logistics initiatives (e.g. Direct Shipment, B2C carrier implementation, POSM flows)
• Identify process inefficiencies and propose improvement actions
• Drive standardization of processes and reporting across markets
• Support implementation of new tools, trackers, and reporting structures

4. Stakeholder & Vendor Management

• Collaborate with cross-functional teams (Finance, IT, Security, Market teams)
• Support vendor performance tracking (3PLs, carriers, courier partners)
• nsure alignment on SLAs, communication flows, and issue resolution processes
• Act as a point of coordination between regional and local stakeholders.

What We Are Looking For: 

• Bachelor’s degree, preferably in logistics or related field 
• 3 to 5 years’ experience in a similar role 
• Strong ownership mindset with the ability to proactively identify issues, risks and improvement opportunities
• High level of accountability, ensuring timely resolution of operational issues and escalations
• Structured and organized way of working, with the ability to manage multiple priorities
• Strong analytical thinking with the ability to interpret data and translate it into actionable insights
• Proactive problem-solving skills, including root cause analysis and solution orientation
• High attention to detail and commitment to data accuracy and reporting quality
• Continuous improvement mindset, actively identifying opportunities to optimize processes and enhance operational visibility
• Advanced Microsoft Excel (data analysis, pivot tables, reporting, data modeling)
• Experience with ERP systems (e.g. Microsoft Dynamics AX, SAP, or equivalent)
• Knowledge of Power BI or similar data visualization tools for reporting and dashboard creation
• Experience working with large datasets and data extraction from multiple systems
• Familiarity with logistics tracking tools, shipment visibility platforms, and reporting frameworks
• Fluent English