Senior Manager, Trade & E-commerce Merchandising & Web Content

Do you want to be a part of the world’s leading jewelry company while putting your experience in Legal into use? If yes, then we might have an exciting opportunity for you! You will be part of Pandora Latin America Team in an international organization of can-do spirited, passionate, and performance-driven people.

Pandora is looking for a dynamic and business-savvy Senior Manager, Trade & E-commerce Merchandising & Web Content in Panama City, Panama.

Main purpose of the role:

Lead the commercial trading strategy and web merchandising function across the e-commerce business, driving sustainable revenue growth, profitability, customer experience, and conversion optimization. The role is responsible for defining and executing the digital trading roadmap, leading cross-functional teams, influencing key stakeholders, and ensuring alignment between commercial objectives, customer insights, and brand strategy. 

• Own the overall e-commerce trading strategy to achieve revenue, profitability, and customer acquisition targets. 
• Lead the development and execution of annual and quarterly commercial plans, promotional calendars, and trading initiatives. 
• Drive continuous improvements in conversion, average order value, customer retention, and customer lifetime value. 
• Provide strategic recommendations based on customer behavior, market trends, competitor analysis, and business performance. 
• Partner with Marketing, Merchandising, CRM, Supply Chain, Technology, Finance, and Retail teams to maximize commercial performance. 
• Develop and monitor pricing, promotional, and assortment strategies aligned with business goals. 
• Oversee web merchandising, site search, navigation, category optimization, and product discoverability. 
• Ensure flawless execution of major campaigns, product launches, and peak trading events. 
• Drive omnichannel initiatives that enhance the customer experience across online and offline touchpoints. 
• Lead customer experience improvements based on analytics, VOC data, and NPS insights. 
• Manage relationships with external agencies, technology partners, and third-party vendors. 
• Sponsor testing and innovation initiatives, including personalization, AI-driven recommendations, and new digital capabilities. 
• Lead and develop a high-performing e-commerce team through coaching, performance management, and succession planning. 
• Serve as a key advisor to senior leadership regarding digital commerce opportunities and risks. 

Craft your career with us if you have:

• Bachelor's Degree in Business Administration, Marketing, E-Commerce, Economics or related field. 
• Master's Degree (MBA or similar) preferred. 
• 8-12+ years of progressive experience in E-Commerce, Digital Commerce, Omnichannel Retail, or Digital Trading. 
• Proven experience leading teams and managing direct reports. 
• Strong experience in digital merchandising, performance analytics, commercial planning, and online trading. 
• Experience within retail, fashion, luxury, consumer goods, or FMCG organizations. 
• Experience working in multinational and regional environments. 
• Advanced English and Spanish required; Portuguese is a plus. 

Did we get your attention?  

 
If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!  We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.  
 

About Pandora  

 
Established in 1982, Pandora designs, manufactures and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewelry at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 28.1 billion in 2023. 

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.

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