Specialist, Sales Operations - Retail Systems

Sales Operations Specialist – Retail Systems

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team:

The Sales Operations & Planning team plays a critical role in supporting Pandora's retail fleet across North America by driving operational excellence, technology innovation, and process improvement. This team serves as a key link between store teams and corporate functions, ensuring that systems, tools, and processes enable a seamless experience for both employees and fans.

Working closely with Retail Operations, Digital & Technology, OMNI, Field Leadership, and Global partners, the team leads technology initiatives, pilots new solutions, and identifies opportunities to simplify operations and enhance store performance. Through collaboration, data-driven insights, and a test-and-learn mindset, the team helps bring scalable solutions to life across the business.

About the role:

The Sales Operations Specialist - Retail Systems - will lead and sometimes define the initiatives to improve the experience of store employees on the point-of-sale, mobile devices, and other software and hardware technologies used by the store teams. This role requires a unique blend of technical expertise, a deep understanding of store operations, and project management skills.

Physical presence in our stores, establishing relationships with store leaders, and collaborating closely with Retail Operations teams will be key to your success.

Key responsibilities include organizing project plans and fostering collaboration with cross-functional teams to ensure systems projects are rolled out effectively. This role enhances the quality of the delivery of new technologies to the stores. This will increase adoption rates and ensure the project benefits are achieved within the intended timeframes.

Your Role as Specialist, Talent Acquisition (Retail):

• Provide technological support for key store systems, including but not limited to:
  • Mobile Point of Sale (MPOS)
  • Core store system (POS and Inventory Management) – KWI
  • ShopperTrak
  • Store Tech Hardware
• Key liaison to Digital & Technology for:
  • Internet Speed/Performance
  • Phone Systems
  • TCS (IT helpdesk)
  • Charmfind Utilization
  • Fleet Readiness
  • Hardware Rightsizing
  • All Store Tech

• Lead the technology workstream of all store process improvement projects in Pandora North America.
• Partners with OMNI on all system improvements for retail.
• Lead and supports all NAM stores system pilots from planning to execution.
• Develops and leads the testing efforts of systems to ensure major defects are remediated prior to full implementation.
• Coordinate pilot programs for systems projects, ensuring learnings are captured and adjustments are made prior to implementation to all stores
• Maintain tracking of stores running digital pilots for support, future pilots store selections, and to avoid stores pilot workload overload.
• Partner with Pandora Global to provide insights into needs and priorities for
• technology in Pandora North America.
• Provide insights into project methodologies to ensure continuous process
• improvement.
• Provide monthly and quarterly fleet tech readiness analysis and actions to keep all NAM stores 95%+ ready.

Craft your career with us if you have:

• Bachelor’s degree in Business Administration, Information Technology, Management Information Systems, or a related field; equivalent experience considered.
• 3-5 years of Retail Operations, Store Technology, Business Analytics, System Implementation in a retail organization.
• Demonstrates expertise in strategic programs and change management.
• Excellent written and verbal communication skills.
• Proficiency in project management and organizational tools.
• Exceptional ability to manage complex, cross-functional projects.
• Strong relationship-building and collaboration skills.
• Familiarity with internal project management platforms and tools.
• Familiarity with testing methodologies.
• Analytical skills to evaluate project execution effectiveness.
• Fluency in English (additional languages are a plus).

Our Benefits & Perks

At Pandora, we dare to invest in our people, care for their well-being, support their growth, and empower them to thrive both personally and professionally. Our comprehensive rewards package includes competitive pay, health and wellness benefits, retirement savings, learning and development opportunities, employee discounts, and paid time off. Visit our Crafted With Care Site to explore the full range of benefits available to our employees.

NYC Salary: $93,000 - $116,000 commensurate with experience

About Pandora:  

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM: 

The Pandora North America team in the USA and Canada consists of approximately 13,000 employees, including 180 team members in our New York & Baltimore office, 140 employees in our AME Operations facility in Glen Burnie, Maryland, 160 field-based leaders and more than 11,000 colleagues across our owned and operated stores.

Today, the USA is Pandora’s single largest market. The Pandora North American region encompasses approximately 1,590 points of sale, including around 700 concept stores, with more than 600 owned and operated by Pandora, reflecting our continued growth and strong presence across the market.