Senior Manager, Facilities & Maintenance

Senior Manager, Facilities + Maintenance (Stores + Office) , Pandora NAM

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team:

In this role, you will…

Join a high-performing team responsible for creating and maintaining safe, efficient, and customer-focused environments across Pandora's retail and office portfolio. The team partners closely with Real Estate, Construction, Operations, Finance, and external service providers to protect assets, support store performance, and enhance the employee and customer experience.

As Senior Manager, Facilities + Maintenance  (Stores & Offices), you will…

Provide leadership for facilities maintenance, vendor management, compliance, and operational continuity across North America. You will oversee a significant facilities budget, drive preventive maintenance strategies, support sustainability initiatives, and implement solutions that improve reliability, reduce costs, and support Pandora's long-term growth objectives

Your Role as a Senior Manager, Facilities + Maintenance (Stores & Offices):

As Senior Manager, Facilities + Maintenance (Stores & Offices), you will lead facilities operations, maintenance programs, and workplace services across Pandora’s North American retail and office portfolio. You will ensure all locations operate safely, efficiently, and in compliance with company standards while delivering an exceptional experience for customers and employees.

This role is responsible for overseeing preventive and corrective maintenance, vendor performance, facility-related projects, and operating budgets to ensure stores and offices consistently reflect Pandora’s brand standards and support business objectives. Working closely with Real Estate, Construction, Finance, and Store Operations, you will identify opportunities to improve operational efficiency, reduce costs, enhance sustainability, and minimize business disruption.

The Senior Manager, Facilities + Maintenance plays a critical role in maintaining operational continuity across a large multi-site portfolio through effective planning, regulatory compliance, vendor management, and issue resolution. Through strong stakeholder collaboration and data-driven decision-making, this position directly supports store performance, asset protection, employee safety, customer experience, and Pandora’s continued growth.

• Lead facilities management activities across Pandora's retail stores and office locations throughout North America.
• Develop and execute preventive maintenance programs that maximize asset life, reduce downtime, and support business continuity.
• Manage vendor relationships, contracts, service level agreements (SLAs), and performance metrics to ensure consistent service delivery and cost efficiency.
• Oversee facilities operating budgets and expenditures, identifying opportunities for cost savings and process improvements.
• Ensure compliance with applicable building codes, health and safety regulations, environmental requirements, and company policies.
• Partner with cross-functional teams to support store openings, relocations, remodels, office projects, and strategic initiatives.
• Coordinate response and resolution for critical facility issues impacting store operations, customer experience, or employee safety.
• Monitor facility performance through reporting, analytics, and key performance indicators to support informed decision-making.
• Drive sustainability, energy management, and workplace improvement initiatives that enhance operational efficiency and environmental performance.
• Lead, coach, and develop facilities team members while fostering a culture of accountability, service excellence, and continuous improvement.
• Act as the primary facilities liaison with corporate office property management teams on building operations, life safety programs, emergency preparedness, and tenant communications.
• Coordinate office emergency response planning, business continuity support, fire evacuation drills, and life safety compliance activities.
• As Facilities Manager (Stores & Offices), you will lead facilities operations, maintenance programs, and workplace services across Pandora’s North American retail and office portfolio. You will ensure all locations operate safely, efficiently, and in compliance with company standards while delivering an exceptional experience for customers and employees.
• This role is responsible for overseeing preventive and corrective maintenance, vendor performance, facility-related projects, and operating budgets to ensure stores and offices consistently reflect Pandora’s brand standards and support business objectives. Working closely with Real Estate, Construction, Finance, and Store Operations, you will identify opportunities to improve operational efficiency, reduce costs, enhance sustainability, and minimize business disruption.
• The Facilities Manager plays a critical role in maintaining operational continuity across a large multi-site portfolio through effective planning, regulatory compliance, vendor management, and issue resolution. Through strong stakeholder collaboration and data-driven decision-making, this position directly supports store performance, asset protection, employee safety, customer experience, and Pandora’s continued growth.
• Lead facilities management activities across Pandora's retail stores and office locations throughout North America.
• Develop and execute preventive maintenance programs that maximize asset life, reduce downtime, and support business continuity.
• Manage vendor relationships, contracts, service level agreements (SLAs), and performance metrics to ensure consistent service delivery and cost efficiency.
• Oversee facilities operating budgets and expenditures, identifying opportunities for cost savings and process improvements.
• Ensure compliance with applicable building codes, health and safety regulations, environmental requirements, and company policies.
• Partner with cross-functional teams to support store openings, relocations, remodels, office projects, and strategic initiatives.
• Coordinate response and resolution for critical facility issues impacting store operations, customer experience, or employee safety.
• Monitor facility performance through reporting, analytics, and key performance indicators to support informed decision-making.
• Drive sustainability, energy management, and workplace improvement initiatives that enhance operational efficiency and environmental performance.
• Lead, coach, and develop facilities team members while fostering a culture of accountability, service excellence, and continuous improvement.
• Act as the primary facilities liaison with corporate office property management teams on building operations, life safety programs, emergency preparedness, and tenant communications.
• Coordinate office emergency response planning, business continuity support, fire evacuation drills, and life safety compliance activities.

Craft your career with us if you have:

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, Construction Management, or related field, or equivalent experience.
• 7+ years of facilities management experience, preferably in a multi-site retail, hospitality, or commercial environment.
• Experience managing facilities operations across multiple locations, regions, or a large distributed portfolio.
• Experience overseeing facilities budgets, vendor contracts, service delivery programs, and facility-related capital projects.
• Working knowledge of building operations, preventive maintenance, regulatory compliance, workplace safety, and risk management.
• CFM, FMP, SFP, OSHA Safety Certification, or similar facilities-related certification preferred.
• Experience supporting retail store portfolios across the United States and Canada preferred.
• Strong verbal and written communication skills, with the ability to engage field teams, landlords, vendors, and cross-functional partners.
• Strong vendor management, negotiation, prioritization, and issue-resolution skills.
• Ability to manage competing priorities, urgent facility issues, and service escalations in a fast-paced multi-site environment.
• Analytical and financial acumen, including budget tracking, cost control, invoice review, and performance reporting.
• Proficiency with CMMS/work order platforms, facilities management software, Microsoft Office Suite, and budget tracking tools.
• Ability to interpret contracts, service agreements, maintenance reports, and compliance documentation.
• Customer-service mindset with a focus on safe, reliable, and brand-aligned store and office environments.
• French language skills are an asset for supporting Canadian operations.
• Valid driver’s license and ability to travel regularly throughout the assigned portfolio.

Our Benefits & Perks

At Pandora, we dare to invest in our people, care for their well-being, support their growth, and empower them to thrive both personally and professionally. Our comprehensive rewards package includes competitive pay, health and wellness benefits, retirement savings, learning and development opportunities, employee discounts, and paid time off. Visit our Crafted With Care Site to explore the full range of benefits available to our employees.

New York Salary: $153,000 - $192,400 commensurate with experience

About Pandora:  

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM: 

The Pandora North America team in the USA and Canada consists of approximately 13,000 employees, including 180 team members in our New York & Baltimore office, 140 employees in our AME Operations facility in Glen Burnie, Maryland, 160 field-based leaders and more than 11,000 colleagues across our owned and operated stores.

Today, the USA is Pandora’s single largest market. The Pandora North American region encompasses approximately 1,590 points of sale, including around 700 concept stores, with more than 600 owned and operated by Pandora, reflecting our continued growth and strong presence across the market.