Regional Sales Manager

Temporary contract, maternity cover - 12 months

We are searching for a Regional Sales Manager based in Madrid, to manage the Boutiques located in the center area of Spain and the Wholesale customers assigned to this region.

OVERVIEW

The Regional Sales Manager (RSM) is responsible for successfully driving sales revenue in a nominated region, whilst building and leading high-performing teams throughout the territory. To be considered for this position you must have an extensive retail background, and have previously managed multiple stores within a leading fashion brand. We are looking for a sales and service-focused champion who thrives in a fast-paced retail environment and who enjoys working as part of a team. The position is field based with a company car provided. Candidates must be located within a reasonable and commutable distance from the store portfolio and eligible to drive in Spain.

THE ROLE & RESPONSIBILITIES

The Regional Sales Manager will build high performing teams and strategically drive sales and profitability within our ‘Owned and Operated’ stores whilst retaining a customer-centric approach at all times. Global and local brand standards must be executed consistently, commercially and efficiently. The RSM will be responsible for building strong partnerships with key stakeholders in order to maximize the people, product & operational opportunities within the region.

Key Responsibilities for the RSM include:
 

People
 

• Lead, inspire and develop your people to build committed and high-performing Store Managers and teams. Adapt leadership and coaching styles to accommodate the varying experience levels across; people management & development, selling, stock and operational excellence and visual merchandising
• Promote an inclusive and diverse culture in line with the Pandora Brand Values
• Champion a positive and flexible work culture, promoting continuous improvement and effective change
• Develop and invest in talent to create a robust internal talent pipeline and succession plan
• Recruit A-Class talent into your teams

Performance and Standards
 

• Successfully drive sales performance to achieve sales targets and store KPIs for the nominated territory
• Coach and lead Store Managers and teams to maximise sales & profitability and to deliver high standards of operational execution
• Lead and deliver ‘best in class’ customer experience, brand initiatives and operational standards across all  stores
• Excellent execution of global VM standards, influenced by global market expertise

Partnerships, Training and Communication
 

• Business partner closely with HR, Retail ops, Training and Merchandising in order to maximize potential in people, product and sales
• Partnering with the ‘Sales Training’ team to develop training programs to deliver business results
• Cultivate and maintain strong relationships with store teams
• Facilitate face-to-face training/workshops for store teams
• Ensure all Retail communications are shared timely and aligned with Group Communications standards

Process, Analysis and Administration
 

• Analysis of business performance, data and reporting to identify commercial opportunities, implement change and corrective actions where appropriate
• Understand industry standards and benchmarks and seek ideas to ensure Pandora is a market leader in service and operational standards
• Improve regional stock loss and accuracy
• Manage payroll in line with business expectations
• Provide product, customer and local market feedback to the wider business

MORE ABOUT YOU
 

• Extensive retail management experience within a global organisation and a proven track record of successfully delivering in a similar multi-site field management role (e.g. Multi-Site Manager, Area Manager, District Manager)
• Experience of running high profile region with a high turnover
• A customer centric and service focused team leader with a target driven and sales-focused mentality
• A strategic and solutions-focused manager with an excellent understanding of how to successfully achieve retail KPIs
• Excellent communicator, fluent in Spanish and English (verbal and written) with strong collaboration and influencing skills
• Ability to prioritize and work under time pressure displaying pace and energy
• An inspiring leader, coach and mentor with excellent people development skills
• High level of business acumen and experience with strategic planning
• Data driven and experience with scheduling, high performance and productivity, stock optimisation, payroll and territory management
• A passionate team player that thrives in a fast-paced retail environment
• Self-motivated, organised and logical with effective time management
• A creative flair with experience in visual merchandising
• Proficient using Microsoft Office
• Availability to travel 80% of the time

OUR REWARDS

Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none. Our generous benefits package includes;

• A highly competitive salary with regular salary reviews
• Generous bonus scheme
• Company Car
• Employee discount for PANDORA purchases
• 23 labor days holiday

Did we get your attention? 

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!  We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible.  

About Pandora  

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.  

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.  Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.