Senior Finance Business Partner (eCommerce & Marketing)

Location: Hybrid working model with three days in Marylebone office 

This role reports directly to the Head of Commercial Finance for the British Isles Cluster (UK and Ireland market ownership), the 2nd largest in Pandora Globally. The role business partners the eCommerce (Ecom) and Marketing teams, where the role assists to drive performance through accurate, reliable and insightful financial reporting and analysis to aid commercial decision making and measure ROI. Core finance routines include month end, forecasting sales and opex, annual budgets, flagging risks and opportunities and turning large datasets into meaningful pieces of analysis for decision making.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. 

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. 

Our People

Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023, driven by a new long-term growth strategy. This rapid progress has fostered an ambitious and empowering culture.

As we grow, we continue to invest in our talent. We're seeking people who share our values and can help us realise our ambitions.

What to expect from the role

Ecommerce

• Business partner with Ecom director and team to provide effective insights, ensuring key financial targets are delivered against our latest forecasts
• Use various data points and trends to model revenue & profitability impact of new proposals and initiatives
• Attend weekly Digital trade meetings to ensure Finance has a voice and aware of any P&L impacts
• Monitor and track OPEX including packaging, logistics (warehouse + freight), online platform fees, customer service, etc.
• Analysis of KPI’s and other financial metrics, drawing on insights to identify the key drivers of performance to help future decision making
• Identify risks & opportunities in top line revenue and OPEX
• Work with Retail finance business partner to ensure both channel assumptions are consistent

Marketing

• Business partner with Marketing director and team to set up an open budget approach in line with global media guidelines and regularly track marketing spend vs latest forecast
• Conduct pre and post media spend analysis to challenge inefficient channel spend and improve EBIT %
• Be involved and support in external agency results where spend efficiency is determined
• Assess ROI of total marketing spend vs LY or prior forecast
• Support and build capabilities of managing the Visual Merchandise budget, flagging any risk and opportunities in spend
• Obtain a reasonable understanding of our Econometrics model and initiate budget/efficiency simulations
• Working with the CRM team to build targets for Loyalty program enrolments and reporting against performance.

Budget/forecasting

• Work closely with the Marketing, Ecom, FP&A and Global teams to produce revenues and OPEX forecasts within agreed timelines
• Review and challenge Ecom sales, orders and promo KPI assumptions vs prior year/forecasts, along with our Marketing budget to hit target EBIT %
• Variance analysis and commentary to ensure differences are explainable
• Take initiative to continuously improve and streamline the planning process

Month End Close

• Prepare month end journals for the Shared Service Centre (SSC)
• Investigate and challenge material cost variances with SSC before ledgers close
• Conduct month end reviews with FP&A manager and finance director (Calling out key messages/ drivers, variance analysis and implications to forecast/ budget)

What we are looking for

• Qualified (CIMA/ACCA)
• Previous experience in a commercial finance environment, preferably within Retail (exposure to ecommerce and digital marketing would be highly advantageous)
• Strong excel skills (use of financial models, vlookup, sumifs, pivot tables etc)
• P&L management experience
• Solid analytical and data interpretation skills
• Effective communication skills (both written and verbal) with the ability to challenge when required and work well within all levels of the organisation
• Must be able to work to strict timelines
• Excellent at multiple stakeholder management
• Must be solution focused
• The candidate must thrive in a dynamic, changing and fast-paced environment

Craft Your Future with Pandora: A Career Built Around You

At Pandora, your career is a journey of growth, development, and limitless potential. We believe in empowering you to shape your own path and craft your own incredible.

What We Offer

Our focus is on offering you a career that’s as unique as you are. We provide the tools, opportunities, and support you need to thrive:

• Career Development & Growth: Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you’re on track to achieving your goals.
• Competitive Salary & Regular Reviews: We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success.
• Generous Bonus Scheme: Your hard work doesn’t go unnoticed, with opportunities to earn performance-related bonuses.
• Hybrid Working Flexibility: Strike the perfect balance between collaboration and focus, with three office days and two work-from-home days.
• Early Finish Fridays: Start your weekends early by finishing work at 3 PM every Friday.
• Private Healthcare: Your wellbeing is our priority, with access to private healthcare that keeps you covered.
• Employee Discounts & Perks: Enjoy 55% off Pandora products and exclusive access to discounted brands, cinema tickets, gym memberships, holidays, and more.
• Annual Leave & Flexibility: 25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off to celebrate YOU!
• Wellness Hub & Support: Access to wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7.
• Recognition & Celebrations: Your achievements are our success. With a recognition programme and regular celebrations, we ensure every success is shared and appreciated.

At Pandora, we believe in creating not just a job, but a journey of fulfillment, growth, and success. If you’re ready to take the next step in crafting your incredible career, join us and let’s build something extraordinary together.

Your future is waiting – craft the incredible with Pandora!

Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*