People Services Administrator (Maternity Cover)

People Services Administrator

Contract: 12 month fixed-term contract

Location: Flexible hybrid working style with three days in the London office

The role

People Services sits within the People Services and Employee Relations Team, supporting circa 2700 employees across the business through their end-to-end employee lifecycle, while also enabling the delivery of people-focused initiatives across the wider organisation.

As a People Services Administrator, you’ll manage a high volume of queries and administration tasks across the employee journey - from starters and internal moves, to leavers, references, system updates and other ad-hoc people initiatives.

This role is all about making sure processes are accurate, timely, compliant and easy for everyone to navigate. You’ll support teams across the business by progressing tasks through our case management system, maintaining data quality, organising documentation, and helping the wider People team deliver initiatives that improve the employee experience and operational excellence.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

Our people

Our global team of over 33,000 passionate individuals helped Pandora achieve record earnings in 2023, driven by a new long-term growth strategy. This rapid progress has fostered an ambitious and empowering culture.

As we grow, we continue to invest in our talent. We're seeking people who share our values and can help us realise our ambitions.

What to expect from the role

PEOPLE ADMIN SUPPORT

• Provide a high standard of first-line support and guidance to managers and employees on all aspects of the employee lifecycle, ensuring adherence to relevant employment laws and internal guidance
• Triage and progress cases in line with the Tier 1 / Tier 2/ Tier 3 service framework, whilst meeting SLAs
• Complete compliance checks including Right to Work, in line with legal requirements
• Raise and track purchase orders (PO’s) and people admin requests via cases
• Input and update data accurately across People systems in line with GDPR
• Support formal meetings, note-taking and other ad-hoc ER activities
• Flag complex or specialist queries to the right SMEs
• Enable self-service by signposting policies, guidance, and tools for resolution at source

EMPLOYEE LIFECYCLE

• Manage administration across starters, movers, leavers, contractual changes, references, and all leave and absence records
• Oversight and timely progression of all employee lifecycle activity through the case management system providing first-contact resolution where possible
• Effective management of our HR system, processing and approving workflows across the entire employee lifecycle, ensuring accuracy
• Enable self-service by signposting policies, guidance, and tools for resolution at source
• Identify and support process improvements, ensuring greater efficiency and consistency across People Services
• Input data accurately and promptly across numerous people systems ensuring compliance with data protection
• Support with ad-hoc projects and initiatives

CONTINUOUS IMPROVEMENT

• Support continuous improvement of all lifecycle processes, simplifying where possible and creating operational efficiencies
• Take an employee-cantered approach that aims to improve the employee experience wherever possible
• Stay up to date on legislative and policy updates, applying learnings to guidance and documentation

OTHER ACTIVITY

• Support the wider People Team (including HR Business Partnering, ER, Talent Acquisition etc.) with admin, queries and escalations to ensure great a people experience and seamless people processes
• Ensure information and documentation are stored securely in line with data protection
• Support with the delivery of the Pandora’s People Strategy ensuring all activities are in line with our values and ethos
• General administrative support
• Project support for wider People Team as required

The successful candidate

• Experience in an administrative or operational support role, ideally within HR, People Services or a shared services environment
• Experience handling high volumes of transactional work while maintaining accuracy and attention to detail
• Experience using systems to input, update and maintain records (HR systems experience is desirable but not essential)
• Experience working to deadlines and service levels in a fast-paced environment
• Experience handling sensitive or confidential information appropriately
• Experience working as part of a team, supporting shared objectives and priorities

Ideal candidates will have

• A people-first mindset: you provide support that’s helpful, accurate, and easy to follow
• Solutions-focused approach: you progress tickets efficiently, resolve standard queries where possible, and flag anything more complex quickly
• Clear and confident communication: comfortable keeping people updated and explaining next steps in a simple, employee-centric way
• Process-driven: happy following templates, workflows, and checklists to keep things consistent and compliant
• A drive for improvement: spotting what could work better and helping shape smarter ways of doing it
• Self-starter and organised: can juggle different priorities and keep things moving
• Strong teamworking: you share best practice, back your colleagues, and jump in when the team needs support
• A good listener: you take time to understand the real question and root cause of an issue
• Comfortable working at pace: able to handle volume while staying accurate and calm
• Always learning: open to developing your skills as policies, processes, and systems evolve

Craft Your Future with Pandora: A Career Built Around You

At Pandora, your career is a journey of growth, development, and limitless potential. We believe in empowering you to shape your own path and craft your own incredible.

What We Offer

Our focus is on offering you a career that’s as unique as you are. We provide the tools, opportunities, and support you need to thrive:

• Career Development & Growth: Be at the forefront of an inspiring journey with tailored development plans, mentorship, and regular reviews to ensure you’re on track to achieving your goals.
• Competitive Salary & Regular Reviews: We make sure your efforts are rewarded fairly, with regular opportunities to review your progress and success.
• Generous Bonus Scheme: Your hard work doesn’t go unnoticed, with opportunities to earn performance-related bonuses.
• Hybrid Working Flexibility: Strike the perfect balance between collaboration and focus, with three office days and two work-from-home days between Monday and Thursday.
• Early Finish Fridays: Start your weekends early by finishing work at 3 PM every Friday.
• Private Healthcare: Your wellbeing is our priority, with access to private healthcare that keeps you covered.
• Employee Discounts & Perks: Enjoy 55% off Pandora products and exclusive access to discounted brands, cinema tickets, gym memberships, holidays, and more.
• Annual Leave & Flexibility: 25 days annual leave plus bank holidays, with the option to buy or sell leave, and your birthday off to celebrate YOU!
• Wellness Hub & Support: Access to wellness resources and a dedicated Employee Assistance Programme offering free, confidential support 24/7.
• Recognition & Celebrations: Your achievements are our success. With a recognition programme and regular celebrations, we ensure every success is shared and appreciated.

At Pandora, we believe in creating not just a job, but a journey of fulfillment, growth, and success. If you’re ready to take the next step in crafting your incredible career, join us and let’s build something extraordinary together.

Your future is waiting – craft the incredible with Pandora!

Please understand that due to the large number of applications, we regret that only online applications can be considered. Please click apply to submit your application.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*