Supervisor, Production

Imagine leading a team of craftspeople behind the world's largest jewellery brand. If you thrive on driving production performance, developing people, and delivering results through operational excellence, then you might be our next Supervisor, Production at Pandora Production.

We love that you will…

Production Operations & Performance Management

• Lead daily production activities to ensure delivery against productivity, quality, lead time, and cost targets.
• Drive operational KPIs within your responsible area while supporting overall manufacturing performance and business objectives.
• Ensure products and projects are delivered on time, meeting quality standards and operational efficiency expectations.
• Monitor daily, weekly, and monthly production performance and identify opportunities to improve operational effectiveness.

Team Leadership & People Development

• Lead, coach, and develop production teams to achieve performance goals while fostering a positive and collaborative working environment.
• Serve as a role model on the shop floor by promoting accountability, operational discipline, and best-in-class manufacturing practices.
• Build team capability through coaching, mentoring, and continuous performance development.
• Ensure team members understand and comply with work instructions, production standards, and company policies.

Operational Excellence & Problem Solving

• Analyze production issues, identify root causes, and implement both immediate corrective actions and sustainable long-term solutions.
• Monitor complex manufacturing operations and machinery to ensure stable and efficient production performance.
• Collaborate with cross-functional teams to resolve operational challenges and prevent recurring issues. 
• Drive continuous improvement initiatives focused on productivity, quality, cost, and operational efficiency. 

Production Control & Manufacturing Standards

• Ensure production activities are executed according to approved work instructions (WI), routing, and manufacturing procedures.
• Maintain strong shop floor visibility and proactively monitor production progress, risks, and bottlenecks. 
• Review production output against plans and take appropriate actions to ensure commitments are achieved.
• Support the effective utilization of people, equipment, and resources to maximize operational performance.

Safety, Compliance & Governance

• Ensure compliance with company policies, labor regulations, ethical standards, and manufacturing requirements.
• Promote and enforce Environment, Health & Safety (EHS) standards across the production area.
• Maintain company assets and ensure operational areas operate safely and responsibly.
• Support audit readiness and compliance with internal and external standards, including applicable regulatory requirements.

We love that you are…

• Bachelor's degree in Engineering, Science, or a related field.
• Minimum 3 years of experience in a manufacturing environment with a solid understanding of production operations and process management.
• At least 1 year of experience leading, supervising, or coordinating operational teams.
• Proven experience in improving production performance and delivering results in productivity, quality, and operational efficiency.
• Strong problem-solving and root cause analysis skills, with experience applying Lean Manufacturing, Six Sigma, or Continuous Improvement methodologies.
• Experience working across functions to resolve challenges and drive sustainable improvements.
• Strong leadership, people management, and coaching capabilities.
• Excellent communication and stakeholder management skills.
• Strong understanding of shop floor operations and manufacturing processes.
• Proficient in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
• Intermediate English communication skills.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

About Pandora Production Thailand

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2024, 113 million pieces sold globally were all hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods.