Specialist, Plating & Outsource Scheduling (Lamphun)
Imagine being at the heart of Pandora's Aurora Hybrid ramp-up, ensuring seamless material flow between internal operations and outsourcing partners. If you thrive on precision scheduling and cross-functional coordination, then you might be our next Specialist, Plating & Outsource Scheduling (Lamphun) at Pandora Production.
We love that you will…
Scheduling & Production Order Management
- Execute scheduling activities related to outsource plating to support Aurora Hybrid set-up and ramp-up plan.
- Release production orders for Contract Manufacturing to issue POs to suppliers in due time, including both plating and rework/replating requirements.
- Review and orchestrate the production schedule with site scheduling and suppliers to ensure seamless material flow and meet customer requirements.
- Manage the delivery plan and production schedule to support Campaign orders, Essential orders, Expedite requests and Replenishment priorities.
- Review the schedule of outsourced production orders on short horizons (0–6 weeks lead time) against supplier available capacity and agreed lead time.
Outsource Supplier & Capacity Management
- Provide an overview of outsource supplier demand and capacity for the manager to recommend required capacity and vendor allocation according to customer demand.
- Receive the Aurora ramp-up plan and create an overview of internal production and outsource suppliers to ensure capacity readiness and sufficiency.
- Clarify capacity input and scheduling parameters, considering both internal and supplier production constraints, working closely with relevant teams (e.g. T&O) to set realistic supplier capacity targets.
- Get commitment from suppliers and monitor schedule effectiveness with Contract Manufacturing and suppliers, making adjustments as required.
- Get capacity and scheduling parameters from suppliers to set up in AX and APS CP, regularly reviewing accuracy and collaborating with Contract Manufacturing and suppliers for scheduling effectiveness.
Performance Tracking & Issue Resolution
- Track delivery and quality status, escalate potential delays, and request immediate actions to recover and re-prioritize orders.
- Create day-to-day operational reports to monitor progress of internal production and supplier delivery, coordinating with related teams to ensure plan adherence and appropriate WIP levels.
- Monitor potential delays and collaborate with Site Scheduling and Contract Manufacturing to resolve exceptions.
- Provide a backorder recovery plan to Site Scheduling and Master Planning to update GSC, and monitor the recovery progress to ensure the fill-kill process follows policy.
- Identify exceptions to plan, prioritize between orders in constrained situations, adjust plans to maintain FROT, and escalate to Master Planning when necessary.
- Monitor quality inspection progress and results, considering proper quality buffer quantity and time to protect on-time delivery and optimal inventory.
Stakeholder Collaboration & Continuous Improvement
- Collaborate and build strong relationships with stakeholders across Supply Chain (Master Planning, Contract Manufacturing, Logistics), Production and Quality (Supplier Quality, Manufacturing Quality).
- Review and discuss performance variance against KPI targets with key stakeholders, ensuring corrective actions are taken in a timely manner.
- Coordinate with Site Scheduling to ensure plan adherence of "send to outsource" dates and volumes.
- Review supplier stock and take action to meet inventory targets.
- Monitor performance, address gaps, and take action to improve scheduling performance and Company KPIs.
- Share best practices in scheduling among team members.
- Initiate, support and drive projects aligned with Company Strategy and SC&S/production site management initiatives.
- Monitor system functionality and performance (APS, Scheduling tool, AX) and recommend improvements for process effectiveness and efficiency.
We love that you are…
- Bachelor's degree or higher in Supply Chain Management, Industrial Engineering, Operations Management, Logistics or a related field.
- 3–5 years of experience in production scheduling, contract manufacturing, outsource planning or supply chain operations, preferably in a manufacturing or jewellery/precision production environment.
- Hands-on experience with production planning/scheduling systems (e.g. AX, APS or equivalent ERP/scheduling tools).
- Strong understanding of outsource/contract manufacturing processes, including PO release, capacity planning and supplier delivery management.
- Analytical mindset with the ability to track KPIs (fill rate, on-time delivery, FROT), identify bottlenecks and drive corrective actions.
- Good stakeholder management skills, able to coordinate effectively across Supply Chain (Master Planning, Contract Manufacturing, Logistics), Production and Quality teams.
- Strong problem-solving skills with the ability to manage exceptions, re-prioritize orders and resolve delays under time pressure.
- Familiar with quality inspection processes and inventory/buffer management to protect on-time delivery.
- Self-motivated, detail-oriented and comfortable working in a fast-paced, ramp-up production environment.
- Good command of English communication, both written and verbal.
About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
About Pandora Production Thailand
Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2024, 113 million pieces sold globally were all hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods.