Manager, Internal Control

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

About Pandora Production Vietnam

Pandora’s new jewellery crafting facility is located in the Vietnam–Singapore Industrial Park III (VSIP III), about 40 km north of Ho Chi Minh City. When fully scaled, the state-of-the-art facility will produce up to 60 million jewellery pieces annually and employ around 7,000 craftspeople. It is powered entirely by renewable energy and built to LEED Gold certification standards.

Key Objectives:

The Internal Control Manager is responsible for designing, implementing, and continuously enhancing internal control frameworks to safeguard the organisation’s financial integrity and high-value assets, while supporting operational efficiency across manufacturing business.

This role partners closely with cross-functional teams to identify and mitigate risks, strengthen governance practices, and ensure the effectiveness of controls across key areas such as inventory, asset management, and Procure-to-Pay (P2P).

Serving as a key liaison and trusted advisor to management, this role drives standardisation, ensure controls are embedded in key processes.

Key Duties:

• Design, implement, and continuously enhance internal control policies and procedures across finance and manufacturing operations (C&S), ensuring alignment with global group standards and local regulatory requirements in Vietnam and Thailand.

• Establish and maintain robust control frameworks over high-value materials, including precious metals, gemstones, and other components, ensuring full traceability across procurement, production, and inventory movements and Finance.

• Ensure appropriate controls are in place over procurement, production, and inventory movements and Finance.

• Regularly review delegation of Authority (DoA), and Segregation of Duties (SoD) to ensure controls remain effective, scalable, and compliant with internal audit and regulatory expectations.

• Conduct periodic and ad-hoc risk assessments across key C&S processes, including procurement (P2P), inventory management, production, logistics, and supplier management, identifying financial, operational, and compliance risks.

• Evaluate the design and operating effectiveness of controls in high-risk areas, such as:

- Inventory movements and reconciliation (raw materials, WIP, finished goods)

- Production-related losses, scrap, and unexplained variances

- Procurement processes and vendor master data (e.g., bank detail changes)

- Tooling, subcontracting, and external manufacturing partners

- Capex and asset management within production sites

• Proactively identify control gaps and recommend practical, risk-based improvements, ensuring clear segregation between control ownership (Finance/Operations) and independent control oversight.

• Monitor and follow up on identified control deficiencies, ensuring timely remediation, sustainable solutions, and continuous strengthening of the control environment.

• Act as the key coordinator for internal and external audits within the C&S scope, including preparation of documentation, walkthroughs, and evidence of controls across Vietnam and Thailand.

• Track audit findings and remediation plans, ensuring clear accountability, timely closure, and transparent reporting to regional and global stakeholders.

• Perform end-to-end process reviews across the C&S value chain (procurement to production to inventory), identifying opportunities to improve efficiency, standardization, and control robustness.

• Collaborate closely with Production, Supply Chain, Procurement, Finance, and IT teams to drive process improvements, system controls (ERP), and automation initiatives.

• Ensure appropriate controls over ERP systems, data integrity, and system access (SoD conflicts) in alignment with internal control standards.

• Maintain and govern the Statement of Authority (SOA) framework, ensuring alignment with risk management principles and segregation of duties, while collaborating with process owners for updates and implementation.

• Promote a strong control and accountability culture within manufacturing sites by providing training, guidance, and ongoing support to operational teams.

• Collaborate with IT to ensure key system controls, user access management, and automated controls are properly designed and operating effectively, based on risk priorities.

Job requirements:

• Bachelor’s degree in accounting, Finance, Business Administration, or a related field

• Master’s degree, MBA or relevant professional certification (e.g., CIA, CPA, ACCA, CFE, CISA) are a plus

• 5–8+ years in Internal Control / Internal Audit / Risk Management

• 2+ years Management experience

• Experience in manufacturing environment (preferably jewelry, luxury goods, or high-value inventory)

• Strong understanding of: Inventory controls, Production processes, Procurement controls

• Experience in designing and implementing: Internal Control Frameworks, Risk & Control Matrix (RCM), Segregation of Duties (SoD)

• Hands-on experience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics/AX)

• Experience in investigation of discrepancies, stock losses, or control breaches

• Exposure to internal/external audits and compliance requirements

• Experience working in a multinational company (MNC) is an advantage

• MS PowerPoint, Excel, Word, Power BI

• Familiar with data analysis and visualization tools (e.g., Power BI or similar)

• Basic understanding of system controls and user access management

• Experience with process documentation tools (e.g., Visio, flowcharting tools)

• Ability to analyze large datasets and identify anomalies or control gaps

• Knowledge of internal control systems and audit tools is an advantage