Senior Manager, Retail Excellence, Operations & Communications Northern Europe (m/f/d) - Hamburg

FOR OUR HEAD OFFICE NORTHERN EUROPE, BASED IN HAMBURG, WE ARE LOOKING FOR YOU!

Senior Manager, Retail Excellence, Operations & Communications Northern Europe (m/f/d) – Hamburg

WE DELIVER • WE DREAM • WE CARE • WE DARE

We are looking for a highly driven and commercially minded Senior Manager, Retail Excellence, Operations & Communications, to strengthen and continuously improve the operational foundations of our retail business across Northern Europe.

As a key member of the Sales organization, this role acts as a trusted partner to the Sales Leadership Team and plays a critical role in driving performance, operational excellence, and organizational effectiveness across the region.

The successful candidate will lead initiatives across workforce planning, sales analytics, retail operations, compliance, internal communications, and large-scale employee events, ensuring our teams have the right people, processes, insights, and engagement platforms to deliver exceptional customer experiences and commercial results.

This is a highly visible role that combines strategic thinking, strong analytical capabilities, project leadership, and hands-on execution.

WE DELIVER - Let's deliver together: 

Retail Workforce Planning & Organization

• Lead workforce planning and organizational effectiveness across Northern Europe.
• Partner with HR and Sales Leadership on staffing, recruitment, succession planning, and talent development.
• Monitor key people metrics and provide insights to support business performance and growth.

Sales Analytics & Performance Management

• Own retail performance reporting, dashboards, and business analytics.
• Monitor key commercial KPIs and translate data into actionable recommendations.
• Support business reviews, performance management, and decision-making across the retail organization.

Retail Operations Excellence

• Drive continuous improvement of retail processes, tools, and ways of working.
• Ensure operational readiness, execution excellence, and consistent standards across the region.
• Partner with Global, stores and support functions to implement initiatives and remove operational barriers.

Compliance & Risk Management

• Lead retail compliance governance across Northern Europe.
• Monitor key risk indicators, audits, inventory losses, and compliance performance.

Events, Communications & Engagement

• Lead the planning and execution of major Retail and Sales events across Northern Europe, including the annual Sales Conference, leadership meetings, and other events.
• Develop impactful communication strategies that align teams behind key business priorities.
• Support leadership communications, presentations, and change management initiatives.
• Ensure clear, consistent, and engaging messaging across the retail organization.

WE DREAM - This is what we dream of:

• 7+ years of experience in Retail, Retail Operations, Sales Operations, Retail Excellence, or a comparable field.
• Proven track record of leading cross-functional projects and driving business impact in a fast-paced environment.
• Strong understanding of retail operations, performance management, and commercial drivers.
• Experience working closely with senior stakeholders and leadership teams.
• Experience in a complex retail environment is strongly preferred.
• Experience managing large-scale events, conferences, or communication initiatives is an advantage.
• Strong commercial mindset with analytical and problem-solving skills with the ability to translate data into action.
• Excellent project management and organizational capabilities.
• Strong communication, presentation, and stakeholder management skills.
• Ability to influence and collaborate across functions and levels.
• High degree of ownership, accountability, and execution focus.
• Structured, proactive, and results-oriented mindset.

We CARE - what you can expect:

We truly care to offer you a great place to work!

Wellbeing, development & flexibility:

• 30 days of vacation & special leave days (e.g. 1 day at your birthday or 2 days at your own wedding)
• Flexible working hours with opportunities for mobile working (2 days home office & 3 days office/week)
• Work from anywhere: Work up to 20 days within 12 months from anywhere in Europe
• Personal and professional development through regular e-learning modules, training and workshops
• Gym membership at Fitness First at a reduced Pandora-Corporate-Rate
• Running club: Join our weekly running club where you clear your mind with an Alster-run after a working day

Discounts & subsidies:

• Corporate benefits & free access to a benefits portal for discounted tickets for different events
• A great discount on our jewellery
• Company subsidised public transport ticket (we take over 25€ of the Deutschlandticket)
• Mobile Working Kit Allowance: We support you with a maximum of 500€ for your home office equipment
• Lunch allowance: Monthly pluxee vouchers – for flexible use and accepted in many restaurants and supermarkets
• Attractive company pensions scheme with an insurance package
• Pandorians refer Pandorians: We are very thankful for your employee referrals and will reward you for successful referrals

Office & Pandora culture:

• Dogs are very welcome!
• Beautiful & modern office space in the Hamburg city center
• Internationally successful company with a flat hierarchy
• A highly motivated team with a Can-Do-Attitude
• Cozy coffee area where you can grab a cup of coffee and meet for a chat

Celebrations & team-time:

We love to celebrate special moments together that matter to us like your birthday, where you are given a special leave day, or with corporate events in the summertime and at Christmas – after-work gatherings and team events are key highlights as well!

WE DARE - We dare you to apply.

We are looking forward to welcoming you!

About Pandora  

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.