Director, eCommerce Northern Europe - (m/f/d) Hamburg

FOR OUR HEAD OFFICE NORTHERN EUROPE, BASED IN HAMBURG, WE ARE LOOKING FOR YOU!

Director, eCommerce Northern Europe - Hamburg, Germany 

About the Role 

As Director, eCommerce Northern Europe, you will lead Pandora's digital growth agenda across eight markets, driving commercial performance while shaping the future of commerce in one of Pandora's most strategically important regions. 

You will own the end-to-end eCommerce business, including growth strategy, trading performance, customer experience, marketplace expansion, omnichannel development, and operational excellence. 

As a key member of the Northern Europe Leadership Team, you will identify new growth opportunities, influence business priorities, and play a key role in defining the future role of digital commerce within Pandora. This includes shaping how AI-driven customer experiences, emerging technologies, and new commerce models create competitive advantage and accelerate sustainable growth. 

Working closely with local and global stakeholders, you will drive transformational initiatives, accelerate growth, and build the capabilities needed for the next phase of our digital journey. 

Key Responsibilities:  

Drive the Commercial Agenda 

• Own the Northern Europe eCommerce P&L and growth strategy. 

• Deliver sustainable revenue and profitability growth across owned channels and marketplaces. 

• Identify and unlock new growth opportunities across markets, customer segments, and channels. 

• Lead commercial planning, forecasting, and investment decisions to balance short-term impact and long-term value creation. 

Shape the Future of eCommerce 

• Define and execute the future vision for eCommerce across Northern Europe. 

• Drive innovation across marketplaces, omnichannel, personalization, customer value, and AI-driven commerce, ensuring Pandora is at the forefront of evolving consumer shopping behaviors. 

• Lead the adoption of emerging technologies and AI capabilities to enhance customer experience, drive operational efficiency, and unlock new growth opportunities. 

• Develop strategies to strengthen Pandora's visibility and competitiveness across AI-powered search, discovery, recommendation, and agentic commerce platforms. 

• Influence global roadmaps and represent Northern Europe in key strategic discussions. 

• Foster a culture of experimentation, innovation, and continuous learning. 

Strategic Leadership 

• Partner with the General Manager and Northern Europe Leadership Team to shape the cluster's broader commercial strategy and growth priorities, ensuring digital commerce is a key driver of the region's future success. 

• Work closely with senior leaders across Global, Marketing, Retail, Merchandising, Finance, and Operations to accelerate business growth. 

• Lead transformational initiatives and organizational change across the cluster. 

• Translate customer, market, and competitive insights into actionable growth strategies. 

Excellence in Execution 

• Drive consistent execution of commercial priorities while balancing short-term results with long-term ambitions. 

• Champion data-driven decision-making and operational excellence across the eCommerce organization. 

Build Talent & Lead High-Performing Teams 

• Build, develop, and inspire a high-performing eCommerce organization. 

• Foster a culture of accountability, ownership, collaboration, and continuous improvement. 

• Build the capabilities and leadership pipeline required to support Pandora's future digital growth ambitions. 

Who You Are: 

• An experienced commercial leader with a strong track record of driving growth and profitability. 

• A strategic thinker who balances long-term vision with execution excellence. 

• Passionate about the future of commerce, including AI, personalization, and emerging digital business models. 

• A strong people leader who builds high-performing teams and develops talent. 

• An influential stakeholder manager who can drive alignment and change across functions and markets. 

• Energized by identifying new opportunities, challenging the status quo, and turning ideas into impact.