Specialist, Omnichannel - Interim

Are you passionate about creating seamless customer experiences across online and offline channels? Do you enjoy turning strategy into scalable, operational reality while coordinating across multiple stakeholders? Are you motivated by optimizing processes and continuously improving how things are done? If so, this role is for you!

Drive Pandora’s omnichannel excellence across Global eCommerce and Retail
As our new Specialist, Omnichannel - Interim, you will play a key role in bringing Pandora’s omnichannel vision to life across our Global eCommerce and markets. You will be part of implementing, optimizing, and continuously improving our omnichannel capabilities - ensuring a seamless and consistent experience across channels.

Working closely with stakeholders across eCommerce, Retail Operations, and Digital & Tech, you will support the rollout of tools, frameworks, and initiatives while maintaining a strong focus on performance tracking, documentation, and operational excellence. With a structured and analytical approach, you will help coordinate and improve processes that elevate the customer journey, while independently managing day-to-day responsibilities within your scope.

Your key responsibilities will include:

• Execute and manage defined global omnichannel initiatives across markets, ensuring alignment with standards, timelines, and processes. 
• Gather and consolidate business requirements and feedback from stakeholders across E-commerce, Retail, and Digital teams. 
• Coordinate rollout activities for omnichannel features, ensuring alignment on timelines, deliverables, and dependencies across teams. 
• Own and maintain omnichannel documentation, guidelines, and process materials, ensuring they are up to date, accessible, and consistently applied. 
• Monitor and analyze omnichannel performance metrics within assigned areas, identifying trends and highlighting improvement opportunities. 
• Track operational issues and process deviations, perform initial root-cause analysis, and follow up on resolution with relevant stakeholders. 
• Coordinate omnichannel readiness planning for key commercial periods and campaigns, ensuring learnings, risks, and improvement opportunities are identified and implemented to support stability and customer experience during peak trading periods.
• Identify and recommend improvements to processes, tools, and ways of working within the omnichannel space. 
• Conduct structured research on industry trends and competitor activities to support ongoing optimization efforts. 

What makes you shine - your strengths, mindset & way of working
You bring a structured, analytical mindset and a passion for creating seamless experiences across channels. You enjoy connecting stakeholders, translating data into insights, and driving clarity in complex operational setups. You’re collaborative, proactive, and comfortable navigating multimarket environments where precision and communication matter. 

You will succeed with: 

• A bachelor’s degree in business, Marketing, Digital Commerce, or a related field  
• Experience in e-commerce, digital operations, or omnichannel environments  
• Experience working with cross-functional stakeholders  
• Solid analytical skills with ability to interpret data and identify trends  
• Strong coordination and organizational skills, with ability to manage multiple tasks independently  
• Ability to apply structured processes and contribute to process improvements  
• Effective communication skills for collaboration with cross-functional stakeholders  
• Detail-oriented approach to documentation and operational execution  
• Proficiency in MS Office and collaboration tools (e.g., Jira, Asana, Confluence, SharePoint 

Your new team
You’ll join Pandora’s Global Ecommerce Experience team - a collaborative, forward thinking group dedicated to delivering high-quality digital and omnichannel experiences across markets. Working closely with Retail, Sales, Digital & Tech, and Cluster Ecommerce Directors, the team acts as a global hub for building consistency, scalability, and customer centric excellence in Pandora’s omnichannel ecosystem. Based at our Copenhagen HQ, you’ll be part of a global community shaping the future of our customer journeys. 

Additional information 

• Global Career Band: 5B
• Please note: This is a 10–12-month maternity cover, depending on starting date (ideally, 1st of August 2026)

Did we get your attention? 
If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you! 

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com. 

Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit. 

About Pandora 
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.  

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.  

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