Specialist, Global Retail Operations - Sales Floor Excellence

Do you have extensive hands-on retail experience and a passion for making store operations simpler, smarter, and more effective? Do you want the opportunity to be part of a global, dynamic team, and work in a leading jewellery company? Then, keep on reading!

About the Role

We are looking for a Specialist, Retail Operations – Sales Floor Excellence to help develop and implement global operational standards, tools, and programs that improve Sales Floor execution, store productivity, and the customer experience. 

You will take ownership of defined operational workstreams, managing them from planning through implementation within agreed scope and timelines. Working with global functions, clusters, markets, and countries, you will translate business priorities and real store needs into practical, scalable solutions that can be successfully adopted across our retail network. This role offers a high degree of autonomy within assigned areas. You will coordinate stakeholders, manage day-to-day risks and dependencies, and make operational recommendations, while escalating strategic decisions, significant risks, and material scope changes when required.

Key Responsibiltiies will include:

• Develop and continuously improve global retail standards, processes, playbooks, tools, and documentation.
• Identify opportunities to simplify store routines, reduce administrative workload, and increase customer-facing capacity.
• Ensure solutions are practical, scalable, and executable at store level.
• Manage assigned workstreams through planning, pilots, testing, implementation, and rollout.
• Coordinate stakeholders and track milestones, actions, risks, and dependencies within agreed scope and timelines.
• Gather and use feedback from stores and markets, using operational learnings to recommend adjustments and improvements.
• Support implementation and adoption plans for new processes and ways of working.
• Assess store readiness, workload, capacity, and potential execution barriers.
• Assess initiatives from a practical store-execution perspective.
• Create clear guides, playbooks, checklists, FAQs, and implementation materials for stores and markets.
• Monitor operational performance and contribute to KPI reporting, reviews, and continuous improvement priorities.
• Share operational insights and best practices across functions and markets.
• Partner with Global Retail Strategy, Global Labor, Global Inventory Process & Control Excellence, Global Retail Training, and other relevant teams.
• Participate in cross-functional projects, workshops, and operational reviews.
• Represent store needs and provide constructive, evidence-based input to global initiatives.

What is needed to succeed

• Extensive hands-on retail store experience and a strong understanding of Sales Floor execution, customer experience, store routines, workload, inventory, and productivity.
• Experience implementing or improving retail processes, standards, tools, or ways of working.
• Experience coordinating projects, pilots, rollouts, or change initiatives.
• Ability to translate store challenges into practical, scalable solutions.
• Strong stakeholder management, communication, organizational, analytical, and problem-solving skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Experience across different stores, markets, retail formats, or organizations is an advantage

Did we get your attention?
We hope you got all your questions answered and feel confident applying for this position. If you see yourself in the role and would like to become a part of Pandora’s future, please do not hesitate to apply! We are an international team, so please make sure to send us your application in English to be considered. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com. 

Icing on the cake 
You will be working out of our Head Office in Copenhagen V. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora 
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.