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Specialist, Adjacent Products & Services

City:  Copenhagen V
Country/Region:  DK
Application Deadline:  August 7, 2026
 

Join Pandora's Global Retail Excellence team and help shape the future of customer-facing services and adjacent product experiences across our global retail network. As Pandora continues to elevate the customer journey, services and adjacent product offerings play an increasingly important role in driving customer engagement, strengthening brand loyalty, and creating new commercial opportunities.  

 

What You'll Do 

As a Specialist, Adjacent Products & Services, you will: 

  • Support the rollout and execution of global adjacent products and service initiatives across clusters and markets.  

  • Coordinate implementation activities and support store readiness, ensuring alignment on processes, tools, and materials.  

  • Support market adoption by developing tools, resources, and execution frameworks that enable stores to successfully implement services and adjacent product initiatives. 

  • Develop and maintain playbooks, SOPs, toolkits, and operational guidelines that support consistent execution globally.  

  • Collaborate with clusters to adapt global frameworks and materials to local market needs.  

  • Partner with cross-functional stakeholders including Product, Procurement, D&T, C&S, Merchandising, VM, and Retail Excellence teams.  

  • Gather, analyse, and translate performance data, adoption metrics, operational insights, and store feedback into actionable recommendations and reporting that support decision-making and continuous improvement. 

  • Identify operational gaps and recommend improvements to tools, processes, and ways of working.  

  • Support testing, validations, and operational readiness activities for new service and adjacent product launches.  

  • Facilitate alignment across markets and encourage sharing of best practices.  

  • Act as a key connector between global and local teams to ensure successful implementation and execution.  

 

What We're Looking For 

  • 3–5 years of experience within retail, operations, customer experience, training, project coordination, or similar fields.  

  • Experience working in cross-functional and/or global environments.  

  • Solid understanding of retail operations, customer experience, and store execution.  

  • Experience supporting project rollouts, implementations, or operational initiatives.  

  • Strong analytical skills with the ability to work with data, feedback, and performance insights.  

  • Excellent communication and stakeholder management skills.  

 

Key Skills 

  • Strong organisational and coordination capabilities across multiple projects and stakeholders.  

  • Structured and solution-oriented mindset.  

  • Ability to work independently while collaborating across diverse teams and functions.  

  • High attention to detail and ability to manage multiple priorities in a fast-paced environment.  

  • Proactive attitude with a continuous improvement mindset.  

  • Strong communication and relationship-building skills.  

 

Additional Information 

  • Global Career Band: 5B 

 

Did we get your attention? 

If you see yourself in the position and would like to become a part of Pandora's future, please do not hesitate to apply. We look forward to hearing from you! 

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. 

You can also read more about Pandora on our corporate site www.pandoragroup.com. 

 

About Pandora   

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores. 

  

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025. 

  

Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive. 

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