Senior Specialist, Retail Operations - Sales Floor Excellence

Do you combine extensive hands-on store experience with the ability to lead complex global initiatives? Are you skilled at turning strategic priorities and operational challenges into practical solutions that work in stores? Then, keep on reading!

About the Role

As Senior Specialist, Retail Operations - Sales Floor Excellence, you will shape global operating principles, standards, and solutions that improve store productivity, operational consistency, and customer experience across Pandora’s retail network. You will lead complex, cross-functional workstreams from initial problem definition through implementation and adoption. Operating with a high degree of autonomy, you will structure ambiguous operational topics, establish the recommended approach, and bring together stakeholders across functions and markets to drive solutions forward. You will make recommendations within your area of responsibility and retain ownership of the operational assessment and direction.

Your Key Responsibiltiies will include:

• Shape and continuously improve global Sales Floor operating principles, standards, frameworks, and ways of working.
• Translate strategic priorities, store needs, and operational insights into practical, scalable solutions that improve productivity, consistency, and customer experience.
• Identify opportunities to simplify, standardize, or redesign Sales Floor activities, balancing global consistency with relevant cluster, market, and store requirements.
• Lead complex, cross-functional operational initiatives from problem definition through implementation, adoption, and follow-up.
• Independently structure ambiguous topics by defining the scope, priorities, stakeholders, governance, and recommended approach.
• Anticipate risks, dependencies, implementation challenges, and operational trade-offs, driving mitigation actions and escalating decisions with broader strategic, financial, or organizational implications.
• Define the operational approach, tools, guidance, and communications required to embed new standards and ways of working successfully across stores.
• Assess adoption and performance using operational data, reporting, store feedback, and cross-market learnings.
• Identify root causes and improvement opportunities, translate insights into clear recommendations, and drive follow-up actions that strengthen execution and long-term sustainability.
• Define relevant success measures and shape reporting requirements to ensure insights are useful, actionable, and aligned with operational needs.
• Act as the primary operational partner for assigned programs, building alignment across Global Labor, Global Retail Training, Global Inventory Process & Control Excellence, Global Strategy, clusters, markets, and other relevant stakeholders.
• Influence decisions and constructively challenge proposals based on store realities, operational requirements, and available evidence.
• Represent Sales Floor Excellence in relevant forums and working groups, ensuring solutions remain practical and executable at store level.

What is needed to succeed

• Extensive first-hand retail store experience and a deep understanding of day-to-day operations, customer experience, and Sales Floor execution.
• Demonstrated experience leading complex operational initiatives across functions, stakeholders, or markets.
• Proven ability to structure ambiguous challenges, define an approach, and lead initiatives from problem definition through implementation.
• Experience translating strategic priorities into practical and scalable operational solutions.
• Strong analytical skills and the ability to turn performance data and operational insights into clear recommendations.
• Strong stakeholder management and influencing skills, including the ability to drive alignment without direct authority.
• Experience working in a complex, international, or multi-market organization is strongly preferred.

Did we get your attention?
We hope you got all your questions answered and feel confident applying for this position. If you see yourself in the role and would like to become a part of Pandora’s future, please do not hesitate to apply! We are an international team, so please make sure to send us your application in English to be considered. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com. 

Icing on the cake 
You will be working out of our Head Office in Copenhagen V. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora 
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.