Senior Manager, Strategy & Planning - Interim

Senior Manager, Strategy & Planning
Interim Contract – 12 Month Maternity Cover

The Senior Manager, Strategy & Planning is responsible for defining, shaping, and steering CE&L’s business-critical initiatives across teams, clusters, and channels. The role acts as an integrator for CE&L, aligning cross-functional stakeholders around shared priorities, enabling better and faster decision-making through consumer-centric intelligence and robust planning, and continuously elevating operational effectiveness across technology, processes, and ways of working.

The role is accountable for

• Defining, shaping, and steering CE&L horizontal strategic initiatives, ensuring clear scope, governance, delivery plans, and measurable outcomes (OKR framework).
• Project Lead for Consumer Experiences driven by Data (CMO goal) – advancing consumer-centric intelligence by translating strategic priorities into scalable experience principles, decision frameworks, and performance indicators.
• Leading efforts of Operational Excellence - identifying and driving workflow optimisations, standardisation, and automation opportunities to improve speed, quality, and scalability of CE&L execution.
• Cluster collaboration framework - designing and embedding collaboration models, operating rhythms, and playbooks that meet clusters at different maturity stages and enable consistent, high-performing ways of working.
• Orchestrate yearly planning cycles with D&T and D&A to secures timely enablement of selected business requirements - partnering with stakeholders to shape roadmaps and prioritise capabilities relevant to CE&L plans, performance, and operating model.

This role is pivotal in advancing CE&L’s long-term strategic agenda by aligning cross-functional teams around shared priorities, scalable innovation, and effective planning. Success in this role will

• Accelerate delivery of business-critical initiatives through stronger prioritisation, governance, and end-to-end planning.
• Enable clarity and coherence across CE&L by improving operating rhythms, cross-team collaboration, and decision-making forums.
• Strengthen Customer Led / Data Fed ways of working by connecting data foundations and actionable insights to strategic choices and execution plans.
• Influence senior stakeholders to align on priorities, trade-offs, and investments - ensuring shared accountability across business, D&T and D&A.
• Accelerate the evolution of consumer experiences by scaling innovation through strong foundations in MarTech, process, and ways of working.

A varied portfolio of strategy, planning, and operational excellence initiatives, with limited routine work. The role requires strong understanding of consumer engagement and experience, data and insights enablement, and MarTech/ways-of-working best practices to guide CE&L priorities and execution.

Key Skills

• 8+ years in strategy, planning, transformation, or operational excellence in global marketing, digital, or customer/consumer functions.
• Track record leading cross-functional initiatives end-to-end (scope, governance, delivery, measurable outcomes).
• Good understanding of data and MarTech (e.g., CDP, marketing automation, consent/privacy, analytics) and how to turn needs into roadmaps and adoption.
• Experience building scalable frameworks/ways of working across markets or clusters; comfortable with change and enablement.
• Strong commercial mindset (value cases, investment decisions, performance management with clear metrics).

Leadership competencies

• Sets direction and executes.
• Influences and aligns senior stakeholders.
• Leads people and builds collaboration across functions and regions.
• Communicates clearly and simplifies complexity.
• Customer-focused and data-driven.
• Strategic planning & portfolio management (prioritisation, roadmapping, governance, KPI frameworks).
• Facilitation & stakeholder management (senior influence, cross-functional alignment, decision forums).
• Data & insights literacy (ability to translate consumer/marketing intelligence into actions; strong analytical skills).
• MarTech & digital ecosystem understanding (e.g., CDP, marketing automation, analytics; requirements, adoption, governance).
• Operational excellence & process improvement (standardisation, automation/AI enablement, change adoption).
• Communication skills: clear storytelling and executive-ready materials; fluent English (written & spoken).

Did we get your attention? 

We hope you got all your questions answered and feel confident applying for this position. If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com. 

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.