Senior Manager, Global Operations - Interim

Senior Manager, Global Operations (12‑month Maternity Cover) 

Start: May 2026 

Team: Global Operations Excellence 

Are you excited by the challenge of shaping global operations that touch millions of customers? Do you thrive in fast‑moving environments where cross‑functional collaboration is key? We're looking for an Interim Senior Manager, Global Operations, to join us for a 12‑month maternity cover, a role where you will have real influence on how we operate across regions and channels and help elevate our customer experience globally. 

This is a unique opportunity to step into a central role on a global stage and drive high‑impact initiatives during an exciting phase of transformation. 

What You Will Lead & Drive 

• Lead a team of operations specialist, analyst and managers including 1to1’s, goals and development conversations  

• Lead our global “Peak Readiness” process, aligning regions and functions, and delivering clear, executive‑ready reporting for VP/SVP leadership 

• Operations - Lead on implementing various commercial initiatives to support our customer experience on eCom (i.e. service offerings, online engraving, packaging, transactional gift cards and more)  

• Collaborate with others towards data-driven decision making and overlook data validation, ensuring data, reporting, and governance support the right decisions 

• Bring clarity and structure across regions, channels, and functions (B2C, B2B, logistics, fulfillment, customer relations, POSM, services) 

• Be the trusted advisor to senior stakeholders, supporting them with data, insights, and operational feasibility guidance 

• Maintain strong cross‑functional relationships with Digital Operations, Digital & Technology, Omni Operations Product Line, Regional Operations, Retail Excellence, and more 

• Contribute to shaping medium- and long‑term operations strategy, combining internal insights with external trends 

• Drive global standardization by owning and developing our Cross‑Regional Best Practice Teams ensuring we operate as one global network 

What Success Looks Like 

• Strong alignment and engagement across global and regional operations with clear views of deliverables and priorities  

• Clear, consistent global standards embedded across teams 

• Reliable, actionable reporting for senior leadership 

• Smooth coordination of major operational moments, especially peak periods 

• Strengthened collaboration between Operations, Digital Operations, and D&T 

What You Bring 

• 5+ years of experience in operations, logistics, supply chain, warehousing or related fields 

• Experience in global or HQ‑level roles is a bonus 

• A structured, analytical, data driven mindset with the ability to simplify complexity and connect data insights to commercial decision‑making 

• A continuous improvement mindset, you see opportunities, not obstacles 

• Ability to build strong relationships across functions and seniority levels 

• Proactive, flexible, collaborative, and comfortable with change  

• A proactive, solution-oriented approach, balancing strategic perspective with hands on execution. 

• Experience leading teams, coaching talent, and driving performance. 

• Fluent English and strong command of Excel & PowerPoint 

• Lean/Six Sigma is a plus 

Please note this role covers a global landscape and therefore odd hours may be applicable during different timings of the year.  

Why Join Us (Even on an Interim Basis)? 

This is not a “maintenance” role; it’s a hands‑on, high‑impact leadership position at the core of our global operations transformation. You will: 

• Drive initiatives that directly influence customer experience and cost efficiency 

• Work with senior leadership across regions and functions 

• Shape part of our global operational future in a compressed, high‑energy 12‑month period 

• Join a collaborative, international team where your expertise will be highly valued 

Did we get your attention? 

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you! 

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. 

 You can also read more about Pandora on our corporate site www.pandoragroup.com. 

Icing on the cake  

You will be working out of our beautiful Head Office in Copenhagen, V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit. 

About Pandora 
 
Pandora is the world's largest jewellry brand, specialising in the design, crafting and marketing of accessible luxury jewellry made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores. 

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025. 

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