Manager, Global Process Owner, O2C - Interim

Process Manager, Process Excellence Global Operations
12 months Interim Maternity Cover

Are you passionate about business processes and systems (ERP,WMS, OMS, TMS, POS)? And are you looking for an opportunity to implement best practice operational processes in the world’s largest jewellery company and a chance to become part of a global organisation characterised by inclusion, diversity and ambition? Then read on!

At Pandora, we are currently embarking on an exciting digital journey which opens up a lot of career opportunities. The journey will support Pandora in its growth journey and will help making the biggest jewellery brand in the world even stronger. This is a great opportunity to develop your career, build new capabilities and contribute to the future growth of Pandora

Business area responsibilities

To support Pandoras growth strategy, Pandora is taking big steps to ensure the future tech foundation supports our business ambitions. This position is key in implementing, testing  best practice operational processes and ensuring global process alignment within all new system implementations across our value chain responsibility.

You will support the operational business by acting as the bridge between business and digital & tech, and you will gather an understanding of the Distribution & Wholesale value chain as well as the systems used such as WMS, TMS, OMS, POS and especially ERP. You will need to demonstrate a good level of self-awareness when dealing with others and build effective relationships with all members of the programme, including members from other departments and local markets.

Other key accountabilities include

• Process documentation
• Stakeholder management, internal as well as external
• Perform reviews of processes and systems together with customers to understand problems and current process challenges
• Manage hands-on work with designing, testing and delivering changes to processes
• ERP business area responsibilities and deliveries such as requirement gathering, test cases, user acceptance testing, go-live activities
• Participation in ERP roll-out as well support to OMS, WMS, TMS roll-outs and changes
• Prepare and facilitate workshops online and onsite around the world

Humble, hungry and people smart

To succeed in this role, you need to have a high personal drive, be a team player and be motivated to be part of the Process Excellence team. You need to understand business processes and systems – and specifically have a cross value chain business understanding (between Manufacturing, Distribution, Retail and Ecom). You need solid stakeholder management, communication and problem-solving skills, and you need to be able to collaborate cross-functionally. We imagine you have experience from a global organisation, potentially by living abroad, and ideally it is from a global Manufacturing, Distribution or retail company. Furthermore, we hope you can demonstrate some of the following:

• 5+ years of experience working within Process Management, Project Management or the business side of system roll-outs, ERP testing (WMS, OMS, POS, ERP)
• Potential relevant experience from another area within Pandora
• ERP experience with tier one vendors, preferably Microsoft AX, D365 or SAP
• A master’s degree within Supply Chain Management, Manufacturing or similar
• Basic project management skills including workshop facilitation
• Medium/high level proficiency with Microsoft Office (Excel/Power Point/Visio)
• Some Agile training, Scrum, Six Sigma, Lean, Prince 2, is a plus

Your new team

The team currently consists of 8 passionate, skilled, easy going, joyful employees. They are a very supportive group with a lot of can-do attitude which hopefully will ensure a steep learning curve for you in the team. Change is a constant, why good spirit and adaptability has also become a key characteristic for the team. You will be reporting to the Director of Global Operations Development, Process Excellence.

Did we get your attention? 
We hope you got all your questions answered and feel confident applying for this position. If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com. 

About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.