Senior Carrier Analyst

Senior Carrier Analyst

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team:

The Pandora Operations team has a mission to provide the fastest and most accurate level of service to all internal and external customers, while closely managing operating expenses and striving for continuous improvement across all areas.

The Senior Carrier Analyst will serve as a SME for B2C transportation processes, systems, and carrier relationships. This position will play an integral role in the development, execution and maintenance of carrier agreements and all shipping of jewelry to our end consumer.

Your Role as Senior Carrier Analyst:

• Establish and manage strong relationships with transportation carriers to ensure service reliability, capacity, and cost efficiency.
• Coordinate transportation execution across third‑party and e‑commerce distribution centers.
• Communicate shipment forecasts and support peak/holiday planning through effective routing and capacity planning.
• Lead carrier onboarding and support new shipping method setup at distribution centers.
• Monitor carrier performance, lane volumes, and service execution; adjust routing as needed.
• Partner cross‑functionally to resolve transportation issues and support end‑to‑end order delivery.
• Audit transportation invoices to ensure accuracy, rate compliance, and data integrity.
• Track, analyze, and report transportation KPIs to drive performance and decision‑making.
• Lead logistics initiatives, process improvements, and cost containment efforts.
• Support and lead TMS E‑commerce implementation and ongoing optimization.
• Serve as a key liaison to leadership and operational teams, influencing decisions through data‑driven insights.
• Provide guidance and mentorship to analysts and specialists, supporting team development and collaboration.
  
  

Craft your career with us if you have:

• Bachelor’s degree in Logistics, Supply Chain, Business, or a related field required.
• 5–8 years of combined experience in transportation, logistics, or supply chain operations.
• Strong hands‑on experience managing transportation and carrier processes, including performance optimization and issue resolution.
• Solid knowledge of modern distribution practices and logistics technologies, including OMS, WMS, and TMS platforms, with experience integrating systems to drive efficiency.
• Proven ability to make sound decisions and solve complex problems in fast‑paced, cross‑functional environments.
• Comfortable working in a dynamic, rapidly changing business environment; adaptable and execution‑focused.
• Strong analytical and quantitative skills with the ability to translate data into actionable insights.
• Highly organized with the ability to multitask, manage priorities effectively, and work independently.
• Demonstrated collaborative mindset that supports strong team relationships and cross‑functional partnership.
• Excellent written and verbal communication skills, with the ability to clearly convey insights and recommendations.
  
  

Our Benefits:

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future 
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
• We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

Maryland Salary: $85,000 - $110,000 commensurate with experience

About Pandora:  

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM: 

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.  

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.