HR Generalist, Mexico

Do you want to be a part of the world’s leading jewelry company while putting your experience in Human Resources into use? If yes, then we might have an exciting opportunity for you! You will be part of Pandora Latin America Team in an international organization of can-do spirited, passionate, and performance-driven people.

Pandora is looking for a dynamic and business-savvy Human Resources Generalist - GBS in Mexico City, Mexico.

Main purpose of the role

Employee Relations: 

• Handle employee relations cases (investigations, conflict resolution, performance issues)
• Coach managers on handling sensitive situations
• Ensure compliance with labor laws and company policies
• Advise on employee relations matters, ensuring compliance with local labor laws and company policies
• Lead GBS MX employees onboarding and Buddy programs, continuously improving processes for a seamless employee experience
• Serve as a primary HR contact for employees, resolving inquiries and issues with professionalism and empathy

Recruitment & Talent Acquisition:

• Oversee end-to-end hiring process for GBS employees
• Partner with GBS hiring managers to define staffing needs
• Support employer branding and recruiting strategy
• Support on TA admin tasks (posting, screening, etc.)

Performance Management:

• Partner with GBS MX Leaders to implement effective HR practices aligned with business and function goals
• Guide managers through performance review cycles. Provide guidance and coaching on performance management, feedback culture, and employee development goals
• Support improvement plans and competency development
• Ensure fairness and consistency across teams
• Support GBS organizational development initiatives, including succession planning and talent framework alignment

Compensation & Benefits:

• Support salary reviews, benchmarking, and structure alignment
• Support compensation and benefits processes, providing guidance and ensuring fairness and compliance
• Ensure GBS MX employees understand their benefits programs
• Provide input into compensation strategy based on market data
• Act as SPOC and laisse with Medical Insurance for GBS employees

Training & Development:

• Identify capability gaps and propose training initiatives
• Facilitate or coordinate workshops, onboarding, and development programs. Organize and facilitate training programs, supporting career development and skill enhancement

HR Policies & Compliance:

• Ensure compliance with employment legislation and internal guidelines

HR Data, Reporting & Analytics:

• Track HR metrics (turnover, engagement, absenteeism, headcount)
• Provide insights for decision-making and strategic planning

Culture & Engagement:

• Lead employee engagement initiatives
• Support diversity, equity, and inclusion (DEI) goals
• Act as a culture ambassador within the organization
• Drive health & wellbeing initiatives and foster a culture of inclusion and belonging

Strategic Support:

• Provide recommendations on organizational structure and workforce planning
• Support change-management initiatives
• Contribute to HR projects and process improvements across locations, collaborating with GBS HR Business Partner

Qualifications & Skills

• Strong knowledge of HR practices and local labor law
• 3 years of experience in a similar role within a complex, multinational organization
• Proven experience in performance management, employee relations and talent development
• Excellent communication and stakeholder management skills
• Ability to work independently and influence decision-making
• Experience in managing HR projects and driving process improvements
• Experience supporting managers and senior leadership
• Ability to interpret and apply employment legislation
• Experience with recruitment, onboarding and workforce planning
• Excellent communication and interpersonal skills. High level of confidentiality, integrity, and judgment
• Comfortable working in fast-paced, matrix, or global environments