Supervisor, Consumer Quality Insights & Improvement

Supervisor, Consumer Quality Insights & Improvement

Lead a team, drive a big impact. If you love digging into what the data is really telling you and turning it into action, we'd like to meet you.

As Supervisor, Consumer Quality Insights & Improvement, you'll turn consumer feedback into insight, and insight into action. You'll analyze data and generate reports from multiple sources, then coordinate across teams to drive improvement — from routine, timely reporting through to projects that improve how our functions work and lift product and service quality.

Key accountabilities

Data & Insights

• Consolidate and analyze consumer voice from RMA, Voice of Consumer, and Quality Care mailbox inputs into a clear picture of product and service quality.
• Develop and deliver insightful reports with actionable recommendations that enhance product quality and consumer satisfaction.
• Build and maintain dashboards that let stakeholders across the organization monitor consumer feedback and track improvement.
• Drive end-to-end, after-launch initiatives, including expanding our consumer-voice channels.

Improvement & Coordination

• Serve as the point of contact for Quality Care, the channel through which we receive feedback from global retail and distribution centers.
• Lead product-enhancement projects by coordinating with relevant stakeholders across overseas, plants, and Thailand teams.
• Act as project manager for improvement actions: secure timelines and regularly update status and plans.
• Establish ways of working, workflows, and a framework for tracking Quality Care inputs.
• Lead AI and automation initiatives that streamline the data team's way of working, building tools and workflows that make insight generation faster and more scalable.

What we're looking for

• Curiosity — you ask questions, seek improvement, and love driving new things.
• Creativity — you find new answers to old questions and enjoy learning new methods and systems.
• Leadership — you take accountability for both projects and people.
• Data-driven, with an interest in AI — you extract insight with clear, concrete logic.
• Resilience — you stay steady through setbacks and bounce back quickly.
• Works well under pressure — you're comfortable juggling tight deadlines and shifting priorities.
• Ownership — you're self-directed, take initiative, and adapt fast to change.
• Communication and storytelling — you connect people, build a positive working environment, and turn data into a clear story people can act on.

Qualifications

• Bachelor's degree or above in Engineering, Computer/Data Science, Statistics, or a business field.
• 3–5 years' experience in business analysis, project or improvement management, or quality engineering.
• Experience leading projects or activities with cross-functional teams.
• Experience in a manufacturing environment or interest in the jewelry industry are a plus.
• Professional working proficiency in both English and Thai, written and spoken.