Specialist, Order Management
Imagine being a part of the Supply Chain & Procurement for the world’s largest jewellery brand. If you are passionate about supply execution, supplier collaboration, and ensuring seamless order fulfillment across our manufacturing network, then you might be our next Specialist, Order Management at Pandora Crafting & Supply.
We love that you will…
Order Management & Supply Execution
• Execute order placement, validation, and maintenance activities in ERP systems (AX09, AX12, and future SAP) aligned with supply and demand plans.
• Act as the primary buyer and interface for OEM suppliers regarding order confirmations, changes, and delivery follow-ups.
• Monitor order progress against factory calendars and proactively identify potential delays or supply risks.
• Manage order revisions, re-prioritization, and allocation adjustments to support changing business requirements.
• Coordinate closely with suppliers and internal stakeholders to ensure timely and accurate order execution.
Supplier Performance Management
• Track supplier on-time delivery performance and drive follow-up actions to improve delivery adherence.
• Support prioritization and allocation decisions during supply constraints and shortages.
• Coordinate corrective actions with suppliers to address missed deliveries and operational issues.
• Ensure timely communication and execution of product phase-in and phase-out activities.
• Maintain strong supplier relationships to support operational stability and service performance.
Operational Control & Reporting
• Maintain and update supply risk assessments, including uncovered demand and Top-5 risk tracking.
• Prepare weekly reports, dashboards, and order outlook updates for stakeholders.
• Support VPOP reviews, supply risk discussions, and order tracking presentations.
• Monitor demand versus execution performance and highlight potential deviations and mitigation plans.
• Provide accurate data visibility and actionable insights to support decision-making.
Cross-functional Collaboration
• Partner with Master Planning, Production, Logistics, Procurement, and Material Management teams to resolve supply issues.
• Support alignment between OEM suppliers and internal stakeholders on order execution priorities.
• Facilitate effective communication to ensure smooth supply flow and operational continuity.
• Contribute to strong collaboration across the end-to-end supply chain.
Changing the Business
• Identify opportunities to improve order management processes, reporting tools, and supplier collaboration practices.
• Support automation initiatives and system enhancements to improve operational efficiency and data accuracy.
• Contribute insights to strengthen supply planning and execution capabilities.
• Support continuous improvement initiatives to enhance service levels and supply chain performance.
We love that you are…
• Bachelor’s degree or above in Supply Chain Management, Logistics, Business Administration, Engineering, or related fields.
• 3–6 years of experience in Supply Chain, Planning, Order Management, Procurement, or Buyer-related roles.
• Experience working with ERP systems such as SAP, Microsoft Dynamics AX, or equivalent platforms.
• Experience coordinating with suppliers and manufacturing partners is preferred.
• Strong execution mindset with excellent follow-up and problem-solving skills.
• Analytical, detail-oriented, and capable of working with large data sets.
• Strong stakeholder management and cross-functional collaboration skills.
• Able to work effectively in a dynamic and fast-paced environment.
• Good English communication skills and confidence in working with global stakeholders.
• Self-motivated, proactive, and committed to continuous improvement.
• Strong team player with the ability to build effective relationships across functions.
About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
About Pandora Production Thailand
Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2024, there are 113 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods.