Business Analyst

City: Bangkok

Country/Region: TH

Application Deadline: 31 dec 2027

Imagine being part of the Digital & Technology (D&T) team for the world's largest jewellery brand. If you are passionate about understanding business needs, improving manufacturing processes, driving digital transformation, and turning operational challenges into innovative solutions, then you might be our next Business Analyst at Pandora Crafting & Supply.

We love that you will…

MES & Manufacturing Execution

Gather and analyze requirements for MES solutions, including SAP Digital Manufacturing, DCS, and related shopfloor applications.
Map current and future manufacturing processes across production, quality, maintenance, and material flow.
Define functional requirements, user stories, business rules, workflows, acceptance criteria, and traceability.
Support functional design, backlog refinement, testing, cutover, hypercare, and operational handover.
Identify opportunities to reduce manual work, improve visibility, and standardize execution across sites.

Automation & Machine Connectivity

Analyze requirements for machines, robots, PLCs, SCADA, sensors, gateways, and other shopfloor equipment.
Define required machine events, parameters, alarms, production records, and data collection frequency.
Work with Engineering, OT, Architecture, Cybersecurity, vendors, and integration teams on connectivity scenarios.
Support machine onboarding, technical assessments, architecture reviews, and compliance with connectivity standards.
Document data movement, system boundaries, ownership, dependencies, and operational support needs.

Manufacturing Intelligence & Analytics

Translate operational challenges into reporting, analytics, alerting, and decision-support use cases.
Define measures and data requirements for production performance, quality, downtime, traceability, and maintenance.
Explore and validate manufacturing data using SQL, Power BI, Python, or equivalent tools.
Support use cases such as operational dashboards, predictive maintenance, quality analytics, and digital twin initiatives.
Validate that analytics outputs are understandable, usable, and linked to business actions.

Data Connectivity & Integration

Map end-to-end data flows across MES, ERP, IoT/SCADA, data platforms, and analytics solutions.
Define source-to-target mappings, interfaces, data definitions, validation rules, and error-handling requirements.
Collaborate with architects and engineers on APIs, connectors, event streaming, and data pipeline requirements.
Assess data quality, availability, timeliness, ownership, and readiness for integration or analytics.
Validate integrated business scenarios and maintain functional and interface documentation.

Delivery, Change & Governance

Facilitate workshops and align decisions across business and technical stakeholders.
Manage requirements through discovery, design, build, test, release, and post-go-live support.
Plan and coordinate user acceptance testing, defect clarification, training input, and operational readiness.
Maintain process maps, requirement documents, decisions, risks, dependencies, and solution knowledge.
Ensure delivery aligns with product roadmap, architecture, cybersecurity, data governance, and support standards.

We love that you are…

Bachelor's degree in Engineering, Information Technology, Computer Science, Data, Manufacturing, Supply Chain, or a related field.
Typically 3-7 years of experience in business analysis, manufacturing systems, industrial automation, data solutions, or digital transformation.
Experience working with production, engineering, quality, maintenance, or operations teams in a manufacturing environment.
Experience with MES, ERP integration, industrial automation, smart factory, or manufacturing data projects is strongly preferred.
Professional English communication skills and the ability to work across functions, sites, and external suppliers.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

About Pandora Production Thailand

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2024, there are 113 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods.