Assistant , Customer Relations

Main Purpose of the Role

• Receive and process of all in-coming and out-going mails.
• Handle customer inquiries and complaints.
• Establish and maintain relationships with customers and provide an assistance with problems they encounter.
• Ensured all other customer's needs and enquires are attended to satisfactorily.
• Monitor customer accounts and seek opportunities to further develop client relationship.
• Analyze and summarized the issues in area of responsibilities and continue seeking on improvement on work efficiency in accordance with the plan and policy of the company.
• Provide daily/ weekly/month report to line Manager.
• Understand and follow work environment, occupational health and safety management or other systems arranged by the company such as ISO, OHSAS and so on.
• Handle all other tasks assigned by line managers

Qualifications

• Bachelor’s degree in any field.
• At least 1–3 years of experience in customer service or a related field.
• Very good command of English in both oral and written communication
• Service minded
• Attention to detail and accurancy
• Excellent leadership skills, communication and interpersonal skills
• Proactive with a high level of initiative; able to work well without daily supervision.
• Experienced with SAP and Microsoft Office Suite
• Negotiation, analytical, multi-tasking skill